Privacy Policy

Effective Date: February 12, 2026

One Home (“we,” “us,” or “our”) operates the 1home.app website and mobile application (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, mobile phone number, and password when you create an account.
• Property & Task Data: Information you provide about your home, maintenance tasks, schedules, and related notes.
• Usage Data: Information about how you interact with the Service, including log data, device information, and browser type.
• Communication Data: Records of SMS notifications sent to you through the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Send transactional SMS notifications regarding task assignments, status updates, reminders, and other account-related activity.
• Communicate with you about your account, respond to inquiries, and provide customer support.
• Improve and personalize your experience with the Service.
• Monitor and analyze usage trends to improve functionality.
• Comply with legal obligations.

3. SMS Notifications

By opting in to SMS notifications, you consent to receive text messages from One Home related to task assignments, updates, completions, and reminders. Message frequency varies based on your account activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message or by disabling SMS notifications in your account settings. Reply HELP for assistance.

We do not use your phone number for marketing purposes. Your phone number will not be shared with third parties for their marketing purposes.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as SMS delivery (e.g., Twilio), hosting, and analytics. These providers are bound by contractual obligations to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of SMS communications at any time.

To exercise any of these rights, please contact us at the email address below.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

One Home
Email: support@1home.app
Website: https://1home.app